Technical Support Options

Online Support Pages
Most support issues and resolutions are discussed in our free on-line support pages.
Support pages cover everything you need to install, set-up and operate the software.
How-to Videos
There are dozens of support videos covering everything from installation, setting up your company, adding statistics, adding users, writing condition formulas, reseting your password and many, many more how-to topics.
Annual MBS Cloud Access and Help Desk Plan
This includes full access to all user training articles and how-to videos as well as live help desk support starting at $295 per year. For more information on the Annual MBS Cloud Access and Help Desk Plan, contact Mastertech at (727) 216-0642.
Click here to sign up for the Annual MBS Cloud Access and Help Desk Plan.
Advanced Technical Services
Sometimes tutorials, phone calls and email instructions aren't sufficient for the task at hand and professional assistance is needed. Advanced Technical Services get you the help you need for things like salvaging old information from a back-up, efficiently uploading training content, migrating a company database or anything requiring significant time or technical expertise.
Advanced Technical Services are sold in blocks of two hours (2 hours = $395) and ten hours (10 hours = $1595). Unused hours remain on account for up to two years from the date of purchase. For more information on Advanced Technical Services, contact Mastertech at (727) 216-0642.
Click here to purchase Advanced Technical Services.